Articles following on from the conference
In the world of HR there is much discussion about how HR deserves to be ‘at the top table’. After the Payroll Game Changer conference, I got the feeling that payroll people aren’t having that conversation – they are just getting on with doing what they do. However Susanne Carter’s point in the debate about whether payroll should be in Finance or HR, was that actually payroll have the largest financial sign off in the business, have the most impact on employee engagement (try measuring how happy people are when they don’t get paid right) and often know what is going on and are working on ways to solve issues.
So in a way payroll should definitely be at the top table!
If that’s too much of a stretch then payroll should be working on building yourself as business partners rather than just in reactionary processing roles. Cody Forde, Payroll Manager for Coca-Cola Amatil and Nikki Iuli, HR & Customer Services Manager for Croxley both shared a number of tips and suggestions about how to start building your skills to do that. How many of these are you doing?
Make sure that you have development plans for everyone in the payroll team. What should be in it? Cody talked about a great payroll person having the following skills:
So your development plan should be around building those capabilities rather than just technical training. They should also include making sure you build good networks with other payroll people by going to payroll or finance events or getting on social media and meeting others. For larger teams, mix up the responsibilities, don’t let someone become an expert on a certain payroll – make sure everyone is cross trained.
Ask for feedback
Develop an annual payroll survey to conduct with your business. There are a number of benefits of doing this which Cody talked that he’s seen at Coke. Running a survey:
Get to know your business
Both Cody and Nikki said that they had made sure they and their teams get out into the business and understand how each area works, to make sure you can deliver what is needed, and plan for upcoming pressure points or ways payroll can help. Their suggestions included:
If you feel that payroll isn’t as well respected as it should be, try out some of the suggestions above and see how people’s mindsets change as you partner with the business and help solve issues before they occur!